News & Insights
Scaling Salesforce and enhancing CX for digital leaders.

B2B Commerce Cloud: 7 UX Principles That Drive Results
In 2004, Peter Morville introduced a simple but powerful model for user experience: the UX Honeycomb. It outlined seven core principles - usefulness, desirability, accessibility, credibility, findability, usability, and value.
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The AI Strategy Healthcare Leaders Can’t Afford to Miss
AI-driven innovation holds the potential to revolutionize the way healthcare organizations operate. However, despite growing investment and enthusiasm, many healthcare firms remain stuck in the experimentation phase, struggling to transition toward a well-defined AI strategy.
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Why More B2B Companies Are Turning to Salesforce Staff Augmentation
Access experienced Salesforce professionals who integrate directly into your team to accelerate delivery, fill skill gaps, and support growth initiatives without the overhead of permanent hires.
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Inside Delivery Leadership: Maksym Koval’s Role at FortéNext
Our CDO offers a behind-the-scenes look into the discipline, adaptability, and strategic thinking required to deliver complex Salesforce implementations at scale.
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How the “90-Day Payback Rule” is Your ROI’s Quantum Leap
Leading firms are consistently seeing measurable returns within a quarter following new tech investments. If yours isn’t, it’s time to take the leap to Agentforce.
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Quit CRM Busywork: Agentforce Creates Autonomous, AI-Assisted Sales Champions
At FortéNext, we've observed that low adoption of AI tools among sales reps typically stems from a massive misperception of AI technologies as simple static CRM enhancements that ultimately create more busywork.
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The Nuts and Bolts of B2B Commerce
Predicted to more than triple in market size over the next decade, B2B eCommerce is the art of businesses selling to other businesses via electronic mediums.
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Staff Augmentation vs. Hiring: What Visionary Leaders Know - and Everyone Else Is About to Find Out
Have you noticed the tectonic shift in talent right now? Find out why it’s pulverizing “Permanent Headcount.”
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Understanding Managed Services and Its Role in Salesforce Projects
Learn about the origin of managed services, how it differs from other outsourcing strategies, what to look for in providers, how to optimize with proactive monitoring, and how you can benefit from Salesforce managed services.
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Forte DGTL Rebrands to FortéNext
Cementing Its Position as a Leading Salesforce Specialist
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Smooth Salesforce CloudCraze to Lightning Migration: Strategic Insights
Discover expert strategies, real success stories, and a free checklist to make your Salesforce Lightning migration seamless and impactful!
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Driving B2B Revenue Growth with Salesforce vs. Shopify: Insights from the Roundtable
Supercharge your B2B revenue growth with insights from Mike Eyre from Armor Express, Victoria Aisenberg from Salesforce Commerce Cloud, and Alex Kolesnichenko from FortéNext.
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