Accelerators

AdminPilot

AI-powered support assistant that helps your team manage and configure your Salesforce B2B Commerce store after go-live, with practical, step-by-step answers and a source reference for everyone.

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Guides how to manage your store, from your own and Salesforce’s docs, plus knowledge-transfer recordings.

20-70%

Estimated time saved on store troubleshooting, depending on the administrator's Salesforce experience

Day one

Available right after go-live, with no extra preparation from your team

Every answer

Linked to its source: a guide page, a recording timestamp or a Salesforce Help article

After go-live, the knowledge you need is everywhere at once.

Your store comes with admin guides and demo recordings. But when someone needs to find one setting, or understand how a feature was configured, the answer is buried across long documents, hours of video and several document versions.

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The challenge:

Hard to find the right procedure - Teams search manually through lengthy guides and recordings for a single step.
Outdated instructions - With several document versions around, it's easy to follow steps that no longer apply.
Generic answers - General product help doesn't reflect how your specific store was configured.

The result: unnecessary support requests and slower resolution of routine questions.

AdminPilot works inside Cursor, through simple commands such as /ai and /ai_light.

Ask in plain language. Get steps you can act on.

1. Ask

Type your question Start with /ai or /ai_light and ask in natural language.

2. Retrieve

Find the relevant passages AdminPilot searches your project's admin guides, demo transcripts and official Salesforce Help.

3. Prioritize

Apply source rules Defined source-priority rules put your store's documentation first, with Salesforce Help in support.

4. Answer

Get steps, with sources Concise, ordered steps, each answer linked back to where it came from so you can verify it.

Built for accuracy you can check.

Local retrieval

Guides and transcripts are split into passages and turned into embeddings on the machine. The full guide is never attached to a question or uploaded to a separate embedding service; the model sees only the passages that come back.

Honest about custom work

If a behaviour isn't standard B2B Commerce and isn't already a setting in your store, the first sentence says so: it's not available out of the box and needs a custom solution. Where sources can't support a reliable answer, AdminPilot makes that clear.

Steps in Salesforce's own words

Concise, ordered steps that use the terminology administrators see in Salesforce Setup and the Commerce store.

Continuous quality review

A Cursor hook logs each AdminPilot run (not ordinary Cursor chat), so ForteNext can check answer quality, compare models and track cost per run and skill version. The log is internal and isn't shown to the person asking.

Traceable sources

Each answer links to the relevant guide page, the demo recording and timestamp, or the official Salesforce Help article.

Grounded in your store

Connects general Salesforce guidance with the documented configuration of your specific store, so answers fit how your store actually works.

Less searching. Better answers. A lighter support load.

Salesforce implementations

long-term B2B partnerships

Salesforce implementation partner for complex B2B industries

“After go-live, client teams often need help finding a specific setting or understanding how a feature was configured. We built the assistant to make that information easier to access, so clients can find the right procedure and verify answers against the original sources.”

Maksym Koval

CTO at ForteNext

Faster access to operational knowledge
‍Find the configuration instructions you need without manually searching lengthy guides and recordings.
More context-specific guidance Answers grounded in the documentation for your own Salesforce B2B Commerce store, not generic advice.
More efficient support operations Users resolve documented, routine questions on their own, so the Support team can focus on more complex issues.

For the people who run your store day to day
Built for companies operating custom Salesforce B2B Commerce stores delivered by ForteNext.

E-commerce operations managers
Salesforce administrators
Business users who handle store configuration

The same approach can be adapted to other environments where teams rely on project-specific documentation and product guides.

Questions about AdminPilot

AdminPilot is built to make your store's documentation easier to use, not to replace it. Here's how it finds answers, what it draws on, how it handles your documentation, and what your team needs to get started. (Short answer to the last one: nothing.)

What is AdminPilot?

An AI-powered support assistant for Salesforce B2B Commerce stores delivered by ForteNext. It helps your team manage and configure the store after go-live, giving practical, step-by-step answers with a source reference for each one.

Where do the answers come from?

Mainly from the admin guides and demo recording transcripts ForteNext delivers with your store. Official Salesforce Help adds information on standard platform behaviour. Defined source-priority rules put your store's own documentation first, so answers reflect how your store was actually configured.

How do I check that an answer is right?

Every answer names its source: a link to the relevant page of your admin guide, the demo recording and timestamp, or the official Salesforce Help article. You can open the original and confirm the steps yourself.

How do I use it?

AdminPilot works inside Cursor. Type a command such as /ai or /ai_light, then ask your question in plain language. The answer comes back as concise, ordered steps, using the terms you see in Salesforce Setup and your Commerce store.

Is our documentation uploaded anywhere?

Retrieval runs locally. Your guides and transcripts are split into passages and turned into embeddings on the machine, so the full guide is never attached to a question or sent to a separate embedding service. The AI model only sees the passages relevant to each question.

What if my store can't do what I'm asking about?

AdminPilot tells you upfront. If something isn't standard B2B Commerce and isn't already set up in your store, the first sentence of the answer says it isn't available out of the box and would need a custom solution. If the sources don't support a reliable answer, it says that too, rather than guessing.

What do we need to prepare?

Nothing. The admin guides and demo recordings AdminPilot relies on are produced during your project, so it's ready to use as soon as your store goes live.

Who on our team is it for?

Anyone who handles the store day to day, including e-commerce operations managers, Salesforce administrators and business users responsible for store configuration.

Does ForteNext see our questions?

ForteNext reviews AdminPilot's runs to keep answers accurate. Each question asked with an AdminPilot command is logged with its answer, the model used, timing and cost, so the team can check quality and compare models. Ordinary Cursor chat isn't recorded.

Can AdminPilot work beyond Salesforce B2B Commerce?

AdminPilot is built for B2B Commerce stores, but the same approach can be adapted to other environments where teams rely on project-specific documentation and product guides. Talk to ForteNext about your setup.