Products

Agentforce Implementation Services

Realize the full power of Salesforce Agentforce – your gateway to building autonomous AI agents that drive real outcomes across Sales, Service, Marketing, and Commerce operations.

Make an enquiry

Unlock a new era of productivity & personalization

120

Salesforce specialists

150

Salesforce certifications

100

Salesforce Lightning projects

"As a certified Salesforce partner with over 20 years' domain experience, FortéNext helps you go beyond the hype and build agents that perform in the real world.

"Whether you’re launching your first intelligent agent or scaling across departments, we help you go from idea to implementation with confidence."

Alex Kolesnichenko

CTO at FortéNext

Let’s turn your AI vision into a working agent. Whether you’re starting with Sales Agents or scaling across Service and Commerce, we’ll walk you through the build, connect the data, and put your agents to work, so they can help you:

Handle order inquiries
Suggest recommended products
Build quotes
Drive service automation

Book a discovery session with our Agentforce team.

Explore success stories from clients in retail, healthcare, and manufacturing.

Scale your team without scaling headcount

Commerce Agent for Guided Selling

Conversational Product Discovery to Find Best Fit.

Guided Questionnaire with qualifying questions to find the best match
Recommendation for related products, required accessories, and configurations
Bundle product automation with promotions and discount pricing.
Building quotes, shopping cart, and processing orders

AI agents for order management

Automation Order Servicing Capabilities

Automation for order servicing and inquiries
Returns and exchanges
Order modifications

Merchandising with AI automation

Product curation
Boost and bury product display based on performance and inventory
Product bundles and promotional pricing
Promotions
Targeted product display based on audiences

Agentforce implementation stages

Agent design & configuration

From Sales to Service to Commerce, every agent starts with intentional design.

Using Agentforce Studio and Agent Builder, we help you:

Define the agent persona, avatar, and communication channels (email, chat, WhatsApp, voice)
Build out “Topics” – the domains of knowledge your agent will master
Assign “Actions” using existing flows, Apex, or MuleSoft APIs
Create seamless conversational testing flows with the Atlas Reasoning Engine for validation

You describe the task – we configure the agent. That’s the power of clicks-not-code.

Topic & action engineering

Agents only know what they’re taught. We:

Map out the scope and boundaries (guardrails) of your agents using Topics
Connect your workflows via Topic Actions, including:

- Flow automation
- Prompt creation
- Mulesoft and API integrations

Ensure your agents not only respond but act on requests

With FortéNext, your agents will know what to say – and what to do next.

Data Cloud & Atlas Reasoning integration

Behind every powerful agent is contextual, real-time data.

We connect your agent’s intelligence to your business systems using Salesforce Data Cloud and Retrieval-Augmented Generation (RAG).

Our team configures:

Data ingestion (structured + unstructured sources)
Zero-copy access to systems like Snowflake Vector Search indexing for deep knowledge lookups
Data Graphs for relationship mapping and identity resolution

This ensures your agent can always pull the right data at the right time – and evolve as your business changes.

Proactive, autonomous AI

Build AI agents that work together with humans to drive success

Agentforce is Salesforce’s next-generation AI framework that enables businesses to build, deploy, and manage autonomous agents across departments like Sales, Service, Marketing, Commerce, and IT—without writing code.

These agents operate through natural language interfaces and are configured using declarative tools within Agentforce Studio.

Each agent is powered by structured data, flows, and APIs, and enhanced by the Atlas Reasoning Engine, which uses techniques like retrieval-augmented generation (RAG) to deliver accurate, contextual responses.

Integrated deeply with Salesforce Data Cloud, Agentforce brings human-like decision-making to digital workflows, enabling teams to scale productivity and personalize customer engagement at every touchpoint.